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Privacy Statement

Introduction


This Privacy Statement sets out Middleton Buyers Advocates’ policy with respect to the way in which we obtain, use and disclose information about you, including through our website at www.middletonbuyersadvocates.com.au .

Legal Entity

 

Middleton Real Estate Pty Ltd (ABN 97 609 146 116) trading as Middleton Buyers Advocates.

Collection and use of personal information

                                                                                                                                                              
Property owners (Sellers)

If you are selling a property which is being reviewed by us for our buyer clients, we have visibility of your details on contracts of sale for our clients. For the purposes of the sale itself, we store copies of the contract of sale itself however separately from this we do not store or use your personal or contact information that appears on the contract of sale.  We are legally required to store this information for 7 years.

 

With that said, under new AML & CTF (Anti-Money-Laundering and Counter-Terrorism-Financing) laws, your selling agent or conveyancer may be obliged to provide us with your contact details and relevant information about you in order to comply with legislation.  We are legally required to store this information on file for 7 years.

Tenants

If you are residing in a property that is being sold and which we are reviewing for our buyers, we have visibility of your details on contracts of sale for our clients. We are legally required to store this information for 7 years.

 

If you will be remaining in the property after the settlement date (when the purchaser takes over ownership, the pages from the contract of sale relating to your lease are shared with the purchaser's chosen property manager, who will in turn make contact with you to advise on the new management, and process for contacting them, paying rent etc.


Property Buyers

We collect personal information from you if you enquire about using our services or sign to utilise our services. We are legally required to store this information for 7 years.

For contract of sale and AML/CTF compliance purposes, your details are shared with selling agents and conveyancers for the purposes of making offers on property on your behalf, and noting you as the buyer on contract/s of sale. We also share with the selling agent for the purposes of the contract of sale the name of the lender you will utilise for your purchase, together with the finance amount you will require of the lender.  SMSF and non-personal (eg company/trust) owners please note we also share relevant documents with selling agents and conveyancers that illustrate the entity structure, directors and shareholders.  

Your details (plus any non-personal entity structures) and details relating to the purchase will be shared with the property manager taking over management of your property upon settlement. Should contacting you be difficult due to the working hours you keep, or the location you live, we will share information with the property manager regarding the best times of day to contact you.

We may gather additional information from you to help us understand your financial position and life circumstance, to ensure we are targeting properties that match your situation. This information may include salary information, whether you have a partner or spouse, whether you have children, and whether you have other assets and/or liabilities.

Website content subscribers

When you use our website to request or purchase products or information, we may collect personal information from you such as your name, age, contact information, and the products and services you are interested in or require more information about.

We may also collect and store information about your visit to our website, including:

 

  • The name of the domain from which you accessed the internet

  • The date and time you accessed our website

  • The internet address of the website from which you linked directly to our website

  • The pages you accessed while visiting our website

  • The browser you were using when you visited our website


This information does not in itself identify individuals and is used to measure the number of visitors to our website.

 

How else do we use your personal information?

 

We may also hold and use your personal information:

 

  • To respond to your questions about a property we are assisting you to purchase, or peripheral matters such as your insurance

  • To assist us with responding to your questions relating to your property during the purchase process, and after your purchase has taken place. For example, questions sometimes arise after the fact relating to property insurances, stamp duty, and depreciation.

  • To assist your mortgage broker with the financing of your purchase

  • To assist your solicitor/conveyancer with your purchase

  • To provide information on your requirements to a mortgage broker should you request that we refer you 

  • For the safety and security of you, our staff, and the owners and occupants of property we research or negotiate or place under contract for you

  • To provide information to relevant authorities (such as ambulance, hospital, police and insurers) if an accident occurs or the property is damaged

  • To provide information to relevant authorities, (such as ambulance, hospital, police and insurers) if a crime is committed or suspected to have been committed at the property

  • We may be required to collect and/or surrender your personal information under Commonwealth and Victorian laws relating to the sale of real estate, taxation, foreign investment, money laundering and terrorism.

Security of your personal information

 

We take reasonable steps to ensure the security of all information we collect from you. Your information is stored in an environment which can be accessed only by our authorised personnel.  Data transmitted over the internet or information stored on servers accessible through the internet cannot be guaranteed to be fully secure. These activities are undertaken at your risk.

Access to and correct of your personal information

 

You may request access at any time to the personal information that we hold about you by emailing us at jacqui@middletonbuyersadvocates.com.au .

Links to other websites

 

We are not responsible for the privacy practices or content of any other website that is linked to this website. Please ensure you review the privacy policies of those other sites.

Contacting us

 

Please contact us at any time by emailing  jacqui@middletonbuyersadvocates.com.au .  

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